How OVAY Hydro handles website and business inquiry data.

1. Who is responsible for the data

Hunan Ovay Technology Co., Ltd., operating this international website under the OVAY Hydro brand, is responsible for the business inquiry data described in this notice.

2. Information we collect

When you submit an inquiry, we may collect your name, company, country, email address, WhatsApp number, product or project requirements, and any information you choose to include. To understand how an inquiry reached us, the site may also record the landing page, referring page and campaign identifiers such as UTM parameters, GCLID, GBRAID or WBRAID when present.

3. How we use it

We use this information to respond to requests, evaluate membrane selection or OEM requirements, prepare quotations, maintain business records, protect the website from abuse and improve the usefulness of our product information. We do not sell inquiry data.

4. Storage and service providers

Inquiry records are stored in the website's protected administration system and may be delivered to our business email service. Hosting, email, security and communication providers may process limited data on our behalf. If you choose WhatsApp, your communication is also subject to WhatsApp's own privacy terms.

5. International business communication

OVAY Hydro serves customers in multiple countries. Your inquiry may therefore be processed or accessed in countries other than your own where our company or service providers operate, subject to appropriate business and security controls.

6. Retention

Business inquiries are generally retained for up to 24 months after the most recent substantive communication, unless a longer period is required for an active transaction, contract, legal obligation, fraud prevention or dispute. Aggregated website event counts do not directly identify a visitor.

7. Cookies and measurement

The current inquiry system uses first-party browser storage to preserve campaign attribution during a visit and prevent duplicate event counts. If optional analytics or advertising measurement is introduced later, this notice and any consent controls will be updated where required before that technology is enabled.

8. Your choices

You may ask us to provide, correct or delete personal information associated with your inquiry, or object to further marketing communication. Some records may need to be retained where required by law or to document a transaction.

9. Contact

Send privacy requests to info@ovayhydro.com. Please include enough information for us to identify the relevant inquiry without sending unnecessary sensitive data.